Data Security Wiki

Updating Manager

Updating Manager

Wrong manager for approval

•Sometimes SailPoint sends an approval to the wrong manager.

•This indicates that the Reporting Hierarchy in Sinai Central for the person is incorrect.

Missing manager for approval

•Sometimes SailPoint has missing manager and/or director

•This indicates that the Reporting Hierarchy in Sinai Central for the person hasn’t been updated.

How to fix (before submitting the SailPoint request again)

• Contact your Department HR coordinator to update in Sinai Central

   http://sinaiknowledge.mssm.edu/instructions/hrts/reporting-structure

• Cancel any current request with the incorrect manager and/or director

  How to cancel your Sailpoint request

• Wait 24 hours for Sinai Central to update SailPoint, then re-submit the request.

If steps above do not work or urgent;

• Please contact the Mount Sinai Service Desk  @ 212-241-4357 (4HELP)

• Have them create a ticket for IT Provisioning to update the manager and/or director

For questions regarding SailPoint, Contact SailpointHelp@mountsinai.org

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