Last Updated 7/26/2017
Table of Contents
NOTABLE CHANGES IN SAILPOINT 7.0
Login to Sailpoint:
1. Request Application Access
2. Requesting Entitlements (Share Drives and Printers)
i. Requesting Shared Drives
ii. Requesting Printers
3. Checking the Status of your Request
4. Approving Requests (For Managers)
5. Creating Volunteers and Contractors
6. Updating Manager
To Request Shares or Printer Access, select appropriate type in "Entitlement Type" dropdown box.
"Create Employee" Link has been removed from the Sailpoint. New identities will be aggregated into Sailpoint from Sinai Central. If identity is not found in Sailpoint, please verify that it exists in Sinai Central
Go to http://sailpoint.mountsinai.org and Login to Sailpoint using your Network Id.
Once you Login, you will see the Sailpoint Home Screen
From the Home screen click on Request Access:
Click on Manage Access and select Role Type="IT" from dropdown.
Review your Selection and Submit
If an Application requires a Form, you will see the following pop-up:
That completes your access request for the Application.
Type in a user's last name or Life Number or full name to search for the user you want to request access for
Select the user
Click on Manage Access and select Entitlement Type= "Hospital Shared Drive" or "BISLW Shared Drive" from dropdown. Click Apply.
Click on "Request Access"
Search for the user you want to request Printer Access for and select the user
Click on "Manage Access" and Select "Printer" from the Entitlement Type dropdown and click on Apply.
Narrow the search by typing a keyword.
Review your selection and submit.
From the Home Screen, click on My Work and select Access Request
Select the Request you're interested in from the list. The window will expand.
If you click on "View Complete Details" the following screen will open up:
As you can see, the request is in the Pending State because Approval is still pending and It hasn't been approved yet.
Login to Sailpoint, If you have any pending Approvals, you will see them on the Home Screen under "Latest Approvals"
Click on the Approval Item
You can either Approve or deny the access by clicking the Appropriate Button.
Click on "Create Contractor" or "Create Volunteer" from the Home Screen depending on what type of identity you want to create
Fill out all the required information in the Form and Click on "Submit" to create a Contractor or Volunteer.
Wrong manager for approval
•Sometimes SailPoint sends an approval to the wrong manager.
•This indicates that the Reporting Hierarchy in Sinai Central for the person is incorrect.
Missing manager for approval
•Sometimes SailPoint has missing manager and/or director
•This indicates that the Reporting Hierarchy in Sinai Central for the person hasn’t been updated.
How to fix (before submitting the SailPoint request again)
• Contact your Department HR coordinator to update in Sinai Central
• Cancel any current request with the incorrect manager and/or director
• Wait 24 hours for Sinai Central to update SailPoint, then re-submit the request.
If steps above do not work or urgent;
• Please contact the Mount Sinai Service Desk @ 212-241-4357 (4HELP)
• Have them create a ticket for IT Provisioning to update the manager and/or director
For questions regarding SailPoint, Contact SailpointHelp@mountsinai.org