Data Security Wiki

Mount Sinai Health System Webmail Access

Changes to Mount Sinai Health System Remote Email Access Effective October 3, 2017

Please be advised, starting Tuesday, October 3, 2017 you will not be able to get your email unless you first connect via the VPN (Virtual Private Network) with two-factor authentication.

This policy has been endorsed for all users by the Cyber Security Governance Committee, comprised of MSHS senior management across the enterprise.

Instructions to Set Up VIP Access to Two-Factor Authentication (one-time setup)

Please follow the steps below in sequence. Call the Helpdesk if you encounter problems – numbers are listed at bottom.

1. First, download and install the Symantec “VIP Access” application on your mobile phone


  1. Open the App Store
  2. Search for “VIP Access“
  3. Tap “Get“
  4. Follow the prompts to complete installation


  1. Open the Google Play Store
  2. Search for “VIP Access“
  3. Tap “Install“
  4. Follow the prompts to complete installation

2. Launch the VIP Access application on your phone.  It will display your ‘Credentials’ or token.

3. Then, while using a computer already on the Mount Sinai network such as your office computer, link a token to your hospital account here:

Email access using VPN with Two-Factor Authentication From a Computer Off Campus

1. Launch a web browser and navigate to (MSH, MSQ users)

    OR (MSB/MSBI/MSSL/MSW users)

2. Launch the VIP Access Two-Factor Authentication app on your phone and get the 6-digit PIN/code

3. Sign in to the VPN with your username, password, and VIP Access 6-digit PIN/code

4. Click on the icon labelled “Hospital E-mail”

For additional help, contact the respective help desk Contact Phone Number
Mount Sinai Hospital and Mount Sinai Queens 212-241-4357
The Icahn School of Medicine at Mount Sinai 212-241-7091
Mount Sinai Beth Israel, Mount Sinai Brooklyn, Mount Sinai St. Luke’s, Mount Sinai Roosevelt 212-523 6486
New York Eye and Ear Infirmary of Mount Sinai 212-979-4273
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